How Stubwave works

I just bought tickets, what now?

You'll get a confirmation email with one QR code per ticket and a calendar attachment (event.ics) you can add to your phone in one tap. The email is the source of truth. Show the QR (or read out the short code under it) at the door.

I can't find the email

Check spam, confirmation emails sometimes land there if it's your first time buying from this venue. If it's really gone, open any individual ticket page (the URL in the missing email looks like stubwave.com/tickets/XXXX) and use the "Email me a copy" button there to re-send the confirmation. You only need one ticket's URL, the resend covers all tickets bought in the same order.

If you don't have any of the ticket URLs either, sign in at /signin with the email you bought with; your orders are listed at /orders.

How do I get into the show?

At the door, open the email (or the ticket page) and show the QR to the door staff. They scan it with the camera on their phone. If the venue can't scan, read out the 4–16 character code under the QR, that works too.

One QR per ticket. If you bought four, you have four QRs and four people get in.

Can I transfer my ticket to a friend?

Yes. Open the ticket page (the URL in your confirmation email), click Transfer this ticket to someone else, and enter your friend's email and name. They'll get the QR code in their inbox and the ticket will no longer be in your account.

Transfers are one-way. Once you send it, they have the QR. If it was a mistake, your friend has to transfer it back to you. Refunds (if the event is cancelled, for instance) still go back to the card that originally paid, regardless of who currently holds the ticket.

What about refunds?

See the refund policy. The short version: if the event is cancelled, you get an automatic full refund. For other situations, the event organizer decides case-by-case.

What's the deal with the "facility fee" and "service charge"?

Some events show one or both as a separate line at checkout. They're per-ticket charges the organizer sets on top of the ticket price, typically to cover venue overhead (facility fee) and platform / booking costs (service charge). They're refundable along with the ticket if you ever get a refund.

Free tickets are exempt. A comp ticket never carries either fee.

I'm putting on a show, how do I sell tickets?

Stubwave is allowlist-only for now. We work with a small number of organizers we know. Email us via the contact page and we'll talk.