Terms of service

1. About Stubwave

Stubwave is a ticketing platform for independent live events. We sell tickets on behalf of event organizers (venues, promoters, bands) and we're responsible for the checkout, the QR code, the door-scan flow, and the refund processing. We are not the event organizer for any specific event. The organizer is responsible for the show itself.

2. Eligibility

To buy a ticket, you need to be at least 13 years old and legally able to enter into this kind of agreement in your jurisdiction. If you're under the legal age of majority, your parent or guardian needs to consent on your behalf. They're the contracting party in that case.

Some events have their own age restrictions set by the organizer (e.g. 18+ or 19+). Those are shown on the event page and are enforced at the door, not at checkout.

3. Buying a ticket

Tickets are sold first-come, first-served. We hold a reservation for you for up to 15 minutes after you start checkout; if you don't complete payment, the seats are released back to inventory.

You agree to provide accurate information at checkout (real name, real email) and to use a payment method you're authorized to use. Payments are processed by a PCI-DSS compliant third-party payment processor; we don't see or store your card details. The price you see at checkout is what you pay (plus any per-event facility fee or service charge, which we itemize unless the organizer has chosen to fold them into the ticket price).

Once you complete checkout, we email you a confirmation with a QR code per ticket. The QR code is the ticket — anyone who presents it at the door (and matches any age restriction the event requires) gets in. Keep it safe.

4. Transferring a ticket

You can transfer your ticket to someone else from the ticket page (see the help page for the flow). Transfers are one-way: once you transfer, the QR belongs to the new holder and you no longer have access to it. If a refund is later issued for the ticket, the money returns to whoever originally paid for it, not to the current holder.

You may transfer for free or for any amount you and the recipient agree on, but Stubwave doesn't facilitate resale payments, doesn't guarantee resale prices, and isn't responsible for disputes arising from third-party ticket transfers.

5. Refunds

Refund policy is on its own page — see /refunds. Short version: if the event is cancelled, you get an automatic full refund (ticket + fees) to the card that paid. For other cases, refunds are at the organizer's discretion.

6. For organizers

Stubwave is allowlist-only for organizers. You need to be invited to sell tickets here. If you're an invited organizer, you're responsible for:

• The event happening as advertised (date, venue, lineup, age policy)
• Honoring valid tickets at the door
• Setting accurate capacity, ticket prices, and any age restrictions
• Communicating any changes to attendees
• Issuing refunds when appropriate (or cancelling the event, which auto-refunds all tickets)
• Complying with applicable laws (liquor licensing, accessibility, fire code, etc.) at the venue

You retain ownership of your event content (posters, descriptions, artist names), you grant Stubwave a limited license to display it on the public event page and in confirmation emails for the tickets you sell through us.

7. Acceptable use

You agree NOT to:

• Buy tickets you don't intend to use, with the purpose of reselling at inflated prices outside the platform (scalping)
• Use automated tools (bots, scrapers) against the public buy flow
• Forge, alter, or duplicate ticket QR codes
• Use payment methods you're not authorized to use
• Attempt to access organizer or door-staff areas without authorization
• Probe, scan, or attempt to compromise the platform's security

We may suspend or cancel orders that violate these rules, with or without notice, and may report serious abuse to law enforcement.

8. Disclaimers

Stubwave provides the platform “as is.” We do our best to keep it running but we don't guarantee:

• Uninterrupted access (sites go down sometimes)
• That every email reaches your inbox (we use a reliable transactional email provider, but spam filters exist)
• That any specific event will happen as advertised; that's the organizer's responsibility, not ours
• That third-party services we rely on (payments, email, hosting, database) will be available

Event cancellations, postponements, lineup changes, and venue changes are decisions the organizer makes; our role is to communicate them and process any required refunds.

9. Limitation of liability

To the maximum extent permitted by law, Stubwave's total liability to you for any claim arising out of using the platform is limited to the amount you actually paid for the specific ticket(s) in question. We're not liable for indirect, consequential, or incidental damages (e.g., travel costs to a cancelled event, lost wages, emotional distress).

For events themselves (what happens at the show, who performs, whether you have a good time), your dispute is with the organizer, not with Stubwave.

10. Changes to these terms

We may update these terms occasionally. We'll change the “last updated” date at the top of this page. For material changes (e.g., changing how refunds work) we may also email you if you have an active ticket. Continued use of the platform after a change means you accept the new terms.

11. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any dispute arising out of or relating to these terms will be resolved in the courts located in Ontario, Canada, and you consent to that jurisdiction.

12. Contact

Questions about these terms? Email hello@stubwave.com or see the contact page. For privacy-specific questions, see our privacy policy.