Refund policy

If the event is cancelled

Every paid ticket is automatically refunded in full (ticket price plus any facility fee and service charge) to the original payment method. You'll get an email confirming the refund within a few minutes of cancellation, and the funds typically appear on your card statement in 5–10 business days depending on your bank.

You don't need to do anything to claim it. Already-scanned tickets (i.e. you already attended part of the event before it was cancelled mid-run) are an exception, and those get refunded case-by-case at the organizer's discretion.

If you can't make it

Refunds for individual tickets on an otherwise-running event are at the organizer's discretion. Most indie shows are small enough that an organizer will accommodate a genuine can't-make-it if you reach out before the doors open and the ticket can be resold to someone on a waitlist. After the event starts, refunds aren't typically possible.

To request one, email the event organizer directly. If you don't know who that is, get in touch and we'll put you in contact.

What gets refunded

A refund returns the full per-ticket amount you were charged: the ticket / tier price, plus the facility fee (if any), plus the service charge (if any). We don't keep any of it.

Promo-code discounts aren't restored when a ticket is refunded. The code redemption stays consumed against your email address so you can't refund-and-rebuy at the same discount.

Transferred tickets

If you transferred your ticket to someone else, refunds still go back to the card that originally paid for it, not to the current holder. The current holder loses access to the QR when the refund is issued; the money returns to whoever bought the ticket in the first place.

Partial refunds aren't supported

A ticket is refunded in full or not at all. If you bought four tickets and only need to refund two, that's fine, the other two stay live and you keep those QRs. But we don't split a single ticket into a partial refund.

When you'll see the money

Refunds are issued through Stripe to the original payment method. Stripe processes them immediately; your card issuer typically posts the credit within 5–10 business days. Debit cards can be slower than credit cards.

If you don't see the credit after 10 business days, contact your card issuer first (they have visibility into the pending credit that we don't). If they confirm nothing is pending, email us at the contact page with the ticket code and we'll investigate on the Stripe side.